FAQ

I'm not receiving any verification email to verify my email address. What should I do?

Besides the website, do you have a WollenDance app?

I used the wrong email to sign up, what should I do?

How do I upgrade my membership plan?

Can I play WollenDance on TV?

How do I cancel my membership?

What type of dance classes does WollenDance provide?

What is the difference between On-Demand and Live Stream?

How do I look for a specific dance class, style, or difficulty level?

How often will I see new choreography from instructors?

I can’t make a live class to stream in real time. Are all classes recorded?

I'm late to a LIVE class? Can I still sign in to take class?

What device / equipment / internet speed do I need to take these classes?

What happens when a schedule live class is cancelled?

Can the instructor or other people see me when I'm using WollenDance?

How do I find my recommended classes?

How much space do I need around me to get a full dance experience?

Can I play WollenDance on TV?

Can I connect to WollenDance with Apple TV or an Airplay 2-compatible smart TV wirelessly?

Can I connect to WollenDance with Fire TV wirelessly?

Can I connect to WollenDance with Chromecast?

Can I connect to WollenDance with Roku?

How can I cast on TV with the class view horizontally flipped (Mirror on)?

What should I do if I purchase a subscription, membership, but still prompt me to subscribe when I use it?

I want to change my password. What should I do?

I used the wrong email to sign up, what should I do?

How do I change the email I use to login?

I'm not receiving any email from WollenDance.com. What should I do?

I'm trying to Login with Facebook or Google but having trouble. What should I do?

How do I upgrade my membership plan?

How do I cancel my membership?

Can my membership be placed on hold?

How do I change my billing information?

How do I check the status of my trial or membership period?

I just purchased a membership plan. How do I get started?

Will there be a discount if I switch to annual membership?

Will I be charged directly if I don't cancel it after the free trial?

How does Live Streaming work?

How does On-Demand classes work?

I don't want to miss the live class I've been waiting for. What do I do?

If I want to register for all the future live classes in a class series, can I do that?

Live streaming is not working for me? What should I do?

Live Streaming is working, but I can't hear anything. What should I do?

I'm having trouble playing an on-demand class. What should I do when I receive an error loading message?

How the calorie-burning works in courses?